Business Process Re-engineering

A major part of day-to-day problems in organisation are related to the administrative processes. A business process reengineering is necessary to address such problems usually results as changes in organisation working culture with due course of time. This also helps to identify risk associated with the process and prevent them with a robust process design.

This helps to make process hassle free, faster and facilitate smooth operation.

AQMS Approach

• Understand the challenges faced by the process department and the interfacing departments

• Define “As-Is” process and understand the key pressure points

• Mark activities as value adding and non value adding

• Explore solution, and define new process

• Identify the key performance indicators, responsibility, input-output, etc.

• Discuss with process owner and all stakeholders to finalize

• Support implementation and IT integration

• Conduct a periodic audit and improve the process

Duration: 3 month – 1 Year (depending upon the size of organisation)